Terms & Conditions

At Cash for Gold Centre, serving London and all UK, we are committed to transparency and legal compliance. Please review our terms and conditions for in-store and postal gold sales below. Questions? Contact our London team or call 020 3336 1023.

By selling your merchandise to Cash For Gold you are agreeing with all terms and conditions stated.

Legal Requirements for Gold Selling in London

At Cash for Gold, your trust and security matter. Please review our terms and conditions—built on FCA compliance and over 50 years of combined experience serving customers in Marylebone and all over London & UK.

In conducting business (the sale or trade of merchandise) with Cash For Gold you hereby declare the following:

  • You are legally eligible to enter into binding contracts and are over the age 18
  • You are legally entitled to trade the merchandise whether it be the customer’s own item(s) or on behalf of another - with permission.
  • That the merchandise submitted by the customer was not acquired through any illegal means
  • That the merchandise submitted by the customer is not in violation of any money laundering laws governed by England and Wales or any laws in general.
  • That the merchandise submitted by the customer is void of any adverse third-party claims and/or liability
  • You are acting on your own accord free of coercion of any nature.

Postal Service Terms (Gold, Silver & Precious Metals, Jewellery etc.)

In posting your item(s) to cashforgold you acknowledge and accept the following:

  • We (Cash For Gold) utilise a special Royal mail tracked and insured postage service
  • Merchandise is submitted at the customer’s own risk and we are not responsible for the safety and security of said merchandise during its transit.
  • In the unlikely event that a parcel is lost during transit, Cash For Gold reserve the right to return any packages that have seemingly been tampered with before reaching us Cash For Gold with no liability incurred
  • Should the customer suggest additional requirements for postage, customer will be liable for any extra fee as a result of this, regardless of whether an agreement is reached or not.

Items and Merchandise Policy

In submitting your item(s) to Cash For Gold you acknowledge and accept the following:

  • Merchandise that consists of anything other than the precious metal the customer intends to trade such as gemstones and/or diamonds etc. should be removed prior to postage; we are not liable for damages to anything other than said precious metal(s).
  • If an agreement is not reached or the price is rejected by the customer, the merchandise will be returned within 5 working days. Please note the merchandise may not be in the same condition depending on whether or not the extraction of additional parts was required for valuation. Cashforgold remind you that we are not liable for any damages in relation to this.
  • In the case of gold that is not hallmarked, we divulge that further testing would be required to ascertain the purity of the gold; this involves slightly scratching the gold and applying acid.
  • In the event that any item(s) sent are not precious metals (gold, silver, platinum) or gold plated, the item(s) will be returned and the customer will incur a small fee due to time spent and labour costs.
  • Payment is made within 3 working days of receiving the merchandise although we prioritise payment within a 24-hour period.
  • Upon quoting the price of merchandise to the customer, this valuation is valid until 5pm the following day due to daily price fluctuations.

Returns, Payments and Dispute Policy

Returns:

  • If, for any reason, the items you submit do not meet our criteria for purchase, or you choose not to accept our valuation, your items will be returned to you via tracked and insured delivery, typically within 3–5 working days.
  • Items must be returned in the same condition as received, and we may deduct postage or handling fees, if applicable.
  • We do not buy gold plated, costume jewellery, or non-precious items; such items will be returned accordingly.

Payments:

  • Once you accept our offer, payment will be made on the same day (where possible) via cash in-store, instant bank transfer, or cheque—based on your preference.
  • Payments for items sent by post will be processed within 24 hours of acceptance, provided all identification and regulatory requirements are met.

Dispute Resolution:

  • If you disagree with our valuation or the condition assessment, please contact us immediately to discuss.
  • In the event of any dispute regarding testing results, price, or transaction, we aim to resolve matters promptly and fairly—either through direct communication or by involving an independent regulatory body if required.
  • You retain the right to reject our offer and have your items returned in the condition received.

For any questions or clarifications relating to returns, payment or disputes, please contact our London team directly at 020 3336 1023 or visit our London branch during business hours.